Thank you for choosing QUBANLV. Our return policy is designed to offer transparency, flexibility, and peace of mind. Your satisfaction is our top priority, and we are committed to providing you with a seamless shopping experience.
We take product quality and packaging very seriously. For each order, we retain the corresponding order number, shipping pictures, and videos. Every product undergoes strict inspection and testing before leaving our manufacturing facility.
Due to the intimate nature of our products, we cannot accept returns or exchanges for reasons such as:
Please make informed decisions before placing your order. We encourage you to review product specifications carefully and contact our customer service with any questions.
Time-sensitive cancellation options for your order
We hope all customers make informed decisions before placing an order. Please ensure you know exactly what you want, as these products are considered private items with certain special characteristics.
Limited return options for specific situations only
Upon receiving your product, carefully inspect it. If you have any concerns or are unsatisfied with your order, please contact us within 24 hours. We strongly recommend recording an unboxing video, as it greatly helps in resolving any issues.
If the product does not match your order, provide an unboxing video or photos that show the entire product, shipping label, and packaging. After verification, we will arrange for a replacement.
Report the damage to the carrier immediately and contact us. Depending on the severity, we will provide a repair kit, replacement, or refund.
File a claim with the carrier and notify us. To ensure safe delivery, we require adult signature confirmation for most packages.
If the product has manufacturing defects, we will provide repair services, replacement parts, or a full refund within 48 hours of delivery.
These items cannot be returned for hygiene and safety reasons
Follow these steps for eligible returns only
Email us at support@qubanlv.cc within 24 hours of delivery with your order number and detailed description of the issue
Send photos or videos showing the issue, including unboxing video if possible. Include shipping label and packaging photos
We'll review your case and provide return authorization if eligible. We'll send return instructions and shipping labels
Securely package the item in its original packaging with all accessories and documentation
Use the provided shipping label and drop off at any authorized location. Keep tracking information
How and when you'll receive your refund
Note: Refunds will be processed to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error. Custom products may incur restocking fees.
Limited warranty coverage for manufacturing defects
To initiate a warranty claim, email customer support with your name, order number, and a description of the issue at support@qubanlv.cc. Attach photos or videos showing the defect.
Important: Warranty claims for manufacturing defects must be made within 48 hours of product delivery. We will provide repair services, replacement parts, or full replacement depending on the issue.
Our customer service team is here to assist with any return questions or concerns.